Effective date: 20 October 2026
Need help? Solutions to the most common issues are below; if yours is not there, write to us.
Contact
Write to us with questions, suggestions and bug reports: support@sidre.cc
If you are reporting a content mistake, mention the dhikr and the language so we can find it quickly. Because the app never sends any data, including your phone model and OS version helps us a lot.
Reminders do not arrive
- Make sure the daily reminder is on in Settings → Reminders. If notification permission is off, the app shows a warning there.
- iPhone: Settings → Notifications → Sidre → Allow Notifications. Android: Settings → Apps → Sidre → Notifications.
- On some Android phones (e.g. Xiaomi, Huawei, Oppo) battery saving delays notifications. Turn off battery optimisation for Sidre or allow “auto-start”.
- On days you reach your daily goal, no reminder is sent — by design.
The Qibla compass is off
- Calibrate the compass by moving the phone in a figure 8 a few times.
- Keep away from magnetic cases, metal tables, speakers and the inside of a car.
- Location permission is required; your location is used only on the device to compute the Qibla angle and is never sent anywhere.
- Hold the phone flat. When you face the Qibla the screen glows and a chime and vibration play (both can be turned off in Settings).
Moving to a new phone
On the old phone save or send yourself a backup with Settings → Export. Install Sidre on the new phone and restore it with Settings → Import. Profiles, custom dhikrs, sequences and statistics are carried over.
Deleting my data
Settings → Delete all data permanently removes everything on the device. Uninstalling the app also deletes all data. We hold no data about you, so there is nothing else to delete.
Smartwatch
The Apple Watch and Wear OS apps are stand-alone counters; they do not sync with the phone. The language follows the watch language.